STL-A Networking Issues
February 8th, 2010 @ 04:26 PM
UPDATE 6:02PM CST: The networking issues in our STL-A data center should be completely resolved at this time.
If you continue to experience any connectivity issues to your slice, please shoot us an email at support@slicehost.com or visit us in SliceChat.
UPDATE 5:52PM CST: We have identified the issue and are currently working to resolve it at this time. Please be aware that not all slices in STL-A are affected, but we do have several recent reports of customers continuing to experience connectivity issues to their slice.
UPDATE 5:20PM CST: We are still experiencing network issues in our STL-A data center and continue to work as fast as possible to restore connectivity. We will update you further when we have additional information to provide.
We are currently investigating a possible network issue in our STL-A data center.
Please note that during this time, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly.
Posted by mark 0 comments »DNS problem - fix underway
February 2nd, 2010 @ 07:13 AM
We have identified the cause of the DNS issue and applied a fix. DNS propagation lag is now the only component that is causing any continuing problems but customers have started to report that their DNS is now working again. We are still tracking any remaining issues so please watch this space or feel free to monitor updates in Slicehost chat.
Posted by LeeSlice Manager DNS tool - problem resolved
February 2nd, 2010 @ 06:42 AM
The DNS tool in Slice Manager is now working. We are currently investigating other DNS-related issues. If you are experiencing any problems, please watch this space or feel free to monitor updates in Slicehost chat.
Posted by LeeSlice Manager DNS tool problem under investigation
February 2nd, 2010 @ 06:18 AM
We are currently investigating reports of problems using the DNS tool in Slice Manager. We will post updates here.
Posted by LeeDOS Attack in DFW
January 31st, 2010 @ 05:30 PM
We have experienced a short DoS attack in our DFW1 data center which may have caused intermittent packet loss to some customers. Our network engineers have taken steps to mitigate the attack and have confirmed that network traffic has returned to normal at this time.
If you have any questions or concerns please feel free to hit up our support chat room located at https://chat.slicehost.com.
Posted by johnSTL-A Network Issue
January 29th, 2010 @ 05:10 PM
UPDATE 7:10PM CST: The emergency network maintenance is now complete. STL-A customers should no longer be experiencing any packet loss at this time. Please let us know if you see any issues.
UPDATE 5:10PM CST: We are completing the emergency network maintenance. This will help provide stability to the network. We are also planning a full overhaul of the STL-A network. We will provide more details around the maintenance once it has been scheduled.
UPDATE 3:53PM CST: We are currently performing an emergency network maintenance to correct the issue and should be completed shortly.
During the maintenance your slices may not be shown in the Slicemanager. However, please note that your slices have not gone anywhere and it is simply an issue of them not being displayed correctly in the SliceManager.
UPDATE 3:38PM CST: We have identified the cause and currently have technicians on site working to correct the issue. We will update you further when connectivity to your slice has been restored.
We appreciate your patience and understanding while we work to resolve this issue.
UPDATE 2:54PM CST: Unfortunately, the network issues we experienced this morning have re-appeared. Customers located in our STL-A data center may be experiencing packet loss to their slice at this time.
We are currently investigating the issue and hope to have it fully resolved as soon as possible.
UPDATE 11:42AM CST: The network issues in our STL-A data center should be resolved at this time.
If you continue to experience packet loss to your slice or any other issues please visit us in SliceChat so that we can resolve them as soon as possible.
UPDATE 11:20AM CST: Currently, the packet loss to our STL-A data center is still ongoing. At this time, our network engineers are investigating a resolution and we have technicians on site to help resolve this issue as soon as possible.
We have received reports of packet loss to our STL-A data center and are currently investigating the issue.
We will update you further when we have additional information to provide.
Posted by markNetwork Issues in DFW
January 15th, 2010 @ 03:57 PM
UPDATE: The issue has been resolved and the SliceManager is back online. We apologize for the inconvenience.
UPDATE: After further investigation, it appears the connectivity issues are internal only and should not affect your connectivity to your slices. We hope to have the SliceManager back online when the issue is fully resolved.
We are currently investigating connectivity issues in our DFW data center.
During this time, the SliceManager may be unavailable.
Further updates will be provided when we have additional information in regards to this issue.
Posted by markSTL-B Network Issues
January 14th, 2010 @ 11:34 AM
Update @ 11:50 AM CST - Networking issues in STL-B have been resolved. Some customers were seeing latency and dropped packets. If you're still seeing issues please swing by chat at https://chat.slicehost.com or email us support@slicehost.com.
We're currently seeing some network issues in our STL-B datacenter. We are investigating now and will update when we have further details.
If you have any questions please don't hesitate to stop by our chat room at https://chat.slicehost.com.
Posted by BenHFurther STL-A Networking Issues
January 13th, 2010 @ 12:43 PM
Update at 1:10 PM CST - Network issues should be resolved. If you're still experiencing trouble please stop by chat at https://chat.slicehost.com or shoot us an email support@slicehost.com.
We have been alerted to further issues with regard to STL-A and we are working to get them resolved as quick as possible at this time.
If you have any questions please stop by chat at https://chat.slicehost.com
Posted by BenHSTL-A Networking Issues Have Been Resolved
January 12th, 2010 @ 10:55 PM
At 03:32AM (UTC), STL-A was targeted by a DDoS that affected some customers connectivity intermittently until it was resolved at 04:54AM UTC. If you continue to see any connectivity issues, please do not hesitate to drop by https://chat.slicehost.com and let us know.
Please note that during this time, Slices in STL-A may not have shown up in the SliceManager. That was a deliberate process to minimize the impact of the attack. We apologize if it made you nervous in any way.
Apologies for the inconvenience. Please do not hesitate to contact us if you have any questions or concerns.
Posted by Ben BResolved: Networking issues affecting STL-A
January 12th, 2010 @ 09:30 PM
UPDATE #3: The networking issues in STL-A have now been resolved at this time (04:54am UTC)
UPDATE #2: We continue to work through the networking issues in STL-A. You may still be seeing intermittent packet loss at this time. More info to come.
UPDATE: We have determined the root cause of the network issues in STL-A and are working to restore connectivity as quickly as possible. We will keep you posted.
We are currently investigating network related issues in STL-A. We will let you know as soon as we have more details.
Posted by Ben BSTL-B network connectivity restored
January 12th, 2010 @ 08:25 AM
The DoS attack against STL-B shortly after 14:00 UTC caused connectivity issues to some customers until it was resolved at approx 14:11. If any customers continue to see connectivity issues, please drop in to https://chat.slicehost.com/ and we will be happy to investigate.
Posted by JoshResolved: Network Issue in STL-B
January 12th, 2010 @ 08:03 AM
UPDATE: Recent Network Issue in STL-B should be resolved at this time. Please visit us at chat.slicehost.com if you continue to see issues.
Please be advised that we are currently investigating network issues in our STL-B data center at this time. We will be updating as we have more information.
Posted by GregShort DoS in STL-B
January 10th, 2010 @ 10:24 AM
There was a brief DoS this morning affecting some customers in our STL-B datacenter at approximately 10:10 AM CST. At this time our network team has mitigated the attack and services have been restored.
If you have any questions please don't hesitate to swing by chat at https://chat.slicehost.com.
Posted by BenHSTL-A Precautionary Maintenance
January 7th, 2010 @ 03:41 PM
Friday, January 8th, 12:00AM CST (01/08/09 0600GMT) our STL-A data center will be performing a preventative maintenance to ensure normal generator and transfer switch functionality under controlled conditions. The maintenance window is scheduled to last only two hours, until 02:00AM CST (0800GMT). We do not anticipate any impact to your slices during this maintenance. If you have any questions or concerns, please contact our support team either via email at support@slicehost.com or by visiting with us in SliceChat.
DATE: January 8th, 2010
TIME: 0600GMT - 0800GMT
IMPACT: No impact expected
Posted by mark